Frequently Asked Questions

Can you give me an idea about Adult Tee Shirt and Sweatshirt sizes?

Our tees and sweatshirts are considered “Unisex,” which is more in-line with Men’s sizing.

How long will it take to process my order?

Some products take longer than others and some products can ship in as little as 3-7 days.

You can request a RUSH on the payment page in the “ comments” section. Rush orders depend on inventory and availability of product. Rushed orders will put your order at the top of the list for processing. If you need an order RUSHED for an additional fee, the item you selected for your order will be processed in 1-2 business days AFTER the order is received. YOU MUST notify us at checkout. RUSHED items will be personalized, and shipped in 1-2 days via USPS–arriving to you in an additional 1-3 days. Please note, rush orders are NOT overnight shipping! All shipped items will be sent with a tracking number.

What are your shipping charges?

Orders may be picked up in Greenville, NC or at Shoppes at Mia’s in Surf City, NC.

All shipped orders will be charged a flat rate of $6.50 shipping and mailed USPS.

What are my Payment Options?

You can pay with Mastercard, Visa, Discover, American Express or Paypal. When you check out, you will be directed to a secure site to make payment.

What is your return policy?

Due to the personalized nature of High Tide Embroidery we do not accept returns or exchanges. If your item is defective or was customized incorrectly, please contact us. Please be careful when placing your order.

Contact us QUICKLY if you make a mistake and we will try to correct on our end. But…if it’s done, it’s done. Please double check ALL personalization and spelling!

What are the rules of monogramming?

The rules of monogramming can be confusing, so here are a few guidelines to help:

For a single woman, the monogram should include her first, middle and last initial. The last name initial is larger than the first name or middle name. Mary Elizabeth Wilson would be: mWe

For a married woman, the monogram should include her first, maiden or middle and married initial. The last name is larger than the first or maiden name initials. Mary Wilson Smith would be: mSw

For an engaged or married couple, the monogram should contain the bride’s first initial, the surname of the couple and the groom’s first initial. According to etiquette sources, it is correct to list EITHER the bride’s or groom’s initial as the first and the other as the last with the surname between. We most often see the bride listed first. Mary and Joseph Smith would be:mSj

For a man, there are a couple of options. Many people prefer to use the first, middle and last name initials in that order and the letters are all the same size. Joseph Christopher Smith would be: JCS. However, it is also correct to use a man’s surname initial in the middle so Joseph Christopher Smith would be: jSc.

How do I see previews of my order?

Unfortunately, we are unable to show previews of your order at this time.

What is your privacy policy?

High Tide Embroidery appreciates our customers and respects their privacy, We do not share any information we collect to third parties under any circumstances.

If you have any additional questions, you can use the above link to contact us.